Pathways to Extraordinary Customer Service

Thurs, Feb 19 | 8am-12:30pm | NonProfit Center Boston | 89 South StreetPresented by SBN, Cambridge Local First, and Cambridge Trust Company Paul Saginaw, the legendary small business leader & co-founder of Zingerman’s in Ann Arbor, MI is coming back to lead his latest & greatest version of his popular & practical workshop on extraordinary customer service. This is Zing Train’s third visit & each visit has had a profound impact on participants.Presenters: Paul Saginaw & Katie Frank*Previous Zing Train Workshops have filled up early – Limited Space*
Refreshments: Complimentary Continental BreakfastPricing:

• $75 for SBN & Local First Members
• $65 each when 2 or more tickets are purchased for SBN & Local First Members
• $90 for nonmembers
• $80 each when 2 or more tickets are purchased for nonmembers

How an Obsession with Extraordinary Customer Service can Grow your Business!

Wed, Feb 18 | 7pm-9pm | Jamaica Plain Library | 12 Sedgwick St, Jamaica PlainPresented by SBN and Jamaica Plain Local First Zingerman’s co-founder Paul Saginaw will share the lessons he’s learned from creating what has been called a ‘Small Giant’ by growing his local deli into a successful independent business that has a major impact on the local economy & the community. Presenters: Paul Saginaw Pricing:

• $5.00 for SBN & Local First Members
• $10.00 for nonmembers

Going Deep into the Weeds:
A Conversation with Legendary Entrepreneur, Paul Saginaw

Wed, Feb 18 | 2pm-5pm| SBN/CLF Boardroom| 99 Bishop Allen Drive, Cambridge Join Paul Saginaw & 25 other local business leaders in an intimate look into how Zingerman’s succeeds & what lessons we can learn from this outstanding entrepreneur & local business icon.

Presenters: Paul Saginaw & Katie Frank
*25 Spots Available, No More than Two per Business*
Refreshments: Coffee & snacks will be provided

Pricing

• $45 for SBN & CLF Members
• $65 for nonmembers